CDS Vacancies



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(TS) Dispatcher I dayshifts + OOH - TS Mobile

ATH Reference:

N/A

Country:

Belgium

Job Area:

Brussels

Closure Date:

18 January 2019

Date Posted:

28 September 2018

Hiring Manager:

Yarri Kerckhoffs

Description:

***** Please be aware this role may close prior to end date *****


(TS) Dispatcher I dayshifts - TS Mobile


Location: Head office Diegem
Shift: all dayshifts during the week including 6-2 / 2-10

Vacancy Description:


Call Management / Planning / Dispatching tasks

  • Promptly answer telephone calls in a professional way

  • Focus on customer experience

  • Keeps rigorous records and keeps team and customer updated on status and progress.

  • Actively follow up on cases

  • Follows established guidelines and interprets policies.

  • Competent in administration, managing a range of purchase order expediting tasks, ensuring that discrepancies are dealt with efficiency.

  • Serves as a liaison with business units and employees regarding routine policies and practices.

  • Responsible for the daily planning by creating tasks / dispatching calls.

  • Able to anticipate requirements and changes within the supply chain.

  • Works closely with the business / field engineers

 Problem solving

  • Look pro-actively into solutions for customers.

  • Exercises independent judgment within generally defined policies and practices to identify and select a solution. Involved in team decision-making process.

  • Use customer knowledge to suggest changes to improve customer service.

  • Evaluates unique circumstances and makes recommendations

Teamwork

  • Can coach other administrators.

  • Acts as an informed team member providing alerts/feedback to the Team Leader.

 

Customer

  • Efficient communication towards the customer.

  • Develop and enhance a good working relationship with all customers

 

Skill Level:

Minimum Qualifications

  • Good keyboard skills and telephone techniques

  • Good commercial skills

  • Good analytical skills.

  • Good knowledge of planner function/planning Tool.

  • Good knowledge in some administrative tasks

  • Good knowledge of SLA

  • Good administrative skills and understanding of relevant processes.

  • Profound organizational experience/knowledge and geographical skills

 

Technical Skills

Software

  • Good knowledge of Microsoft Operating systems

  • Good knowledge of MS Office Suite

 

Hardware

  • Good knowledge in the required hardware product range

 

Communication Skills

  • Be able to speak and write correctly in Dutch, French and English

  • Very good customer service, telephone, oral and written skills

 

Personal Skills

  • Flexible attitude.

  • Team player

  • Can work structured and has good organizational skills

  • Be able to work unsupervised against a deadline.

  • Stress resistant

  • Critical spirit and capacities of analyses

  • Pro-active

  • Discipline, punctuality and having an eye for details

 



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