Hewlett-Packard CDS Belgium bvba

HP CDS Belgium is a wholly-owned subsidiary of HP, focused on delivering field technical services and service desk services to HP customers. HP CDS is managed as a separate organization under one General Manager and at “arms length” distance within the HP group. HP CDS has its own identity and is delivering services to HP customers under the "CDS, An HP company" name.

Our history:

  • 1985: Constitution of DPCE N.V
  • 1993: Acquisition by Granada Group
  • 1998: Synstar International was created from the management buy-out of the computer services operations of the Granada Group PLC
  • 2004: Acquisition of Synstar by Hewlett-Packard.  This acquisition was an opportunity to combine HP’s existing expertise and capabilities with those of Synstar, so that HP could provide our customers with a strengthened end-to-end service and a better return on their IT investment
  • 2005: Synstar becomes the HP’s exclusive Service Delivery Company
  • 2007: Re-branding to Hewlett-Packard CDS Belgium
  • 2010: Integration of the Service Desk
  • Inbound Contacts avg 115,000 per month
  • Supported Seats approx. 200,000

HP-CDS Office Location Addresses


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Hewlett-Packard CDS Belgium bvba
Blarenberglaan 2
B-2800 Mechelen
België
Tel: +32 15 45 45 11
Fax: +32 15 43 21 54


Getting There

Mechelen Map
Map Mechelen

written directions
Written Directions

Service Portfolio

Field Technical Services

  • Onsite Service Delivery Capabilities:
    • Break Fix Hp Products
    • Break Fix Multi-Vendor
    • Imac (Pc/laptops) Printing
    • Imac Server/storage
    • Desk Side Support
    • Networking
    • It System Administration
    • Hands & Eyes
  • Onsite Service Delivery Scope:
    • End-User Workplace & Data Center
    • Hp & Multi-Vendor
    • Computing & Printing
    • Resident & Mobile Workforces
    • Transactional, Out-Tasked & Outsourced
    • Dedicated & Shared Resources
  • Onshore Service Enabling Capabilities:
    • Local Help Desk
    • MV SW Support
    • Remote Infrastructure Services
    • Logistics
    • Local Call Center
    • Local It System Management
    • SW Development & Customization

 

Centralised Service Desk

Standard service offering

  • Standard scope for Service Desk:
    • Application Support: Standard and Customer Applications
    • Technical Support: Connectivity, PW reset, Hardware
    • Business Support / CID : Asset Management, IMAC, Procurement, End Of Life, IP/DNS configuration, Quota/Share management
    • User administration (AD, Mainframe)
    • Remote Desktop Management
    • SAP (1st / 2nd Line)
    • Web: CBT – WBT creation
  • Focused on providing Global Service Desk capabilities, as a secondary/alternative HP workplace location option, mainly for:
    • Local clients (e.g. government)
    • Clients requiring 24*7 and highly complex multilingual & low volume set ups
    • Non standard / highly customized solutions
    • Very high volume in Dutch language

Certifications and Partners

Quality Management System – ISO 9001:2008